Privacy Policy

1. Who We Are

Ceraglow is a ceramic and porcelain tile manufacturer and global supplier based in Foshan, Guangdong, China. For the purposes of applicable data-protection law, Ceraglow is responsible for the personal information described in this policy unless another party is identified at the point of collection.

2. Information We Collect

We may collect information you provide directly, including your name, company, email address, telephone or WhatsApp number, destination country or port, product requirements, project details, comments, attachments and correspondence. We may also receive technical information generated when you use the website, such as IP address, browser type, device information, referring page, pages viewed, date and time, security logs and cookie or similar-technology data.

Please do not submit confidential technical information, payment-card details or sensitive personal information unless we specifically request it through an agreed and secure channel.

3. How We Use Information

We use personal information to respond to enquiries; prepare product information, samples and quotations; coordinate sourcing, quality, packing, logistics and after-sales discussions; moderate comments; operate, secure and improve the website; prevent misuse; maintain business records; and comply with legal or regulatory obligations. We do not sell personal information.

4. Legal Bases

Where applicable law requires a legal basis, we process information to take steps at your request before entering into a contract, to perform a contract, to pursue legitimate business interests such as answering B2B enquiries and protecting our website, with your consent where required, or to comply with legal obligations. You may withdraw consent at any time, without affecting processing already carried out lawfully.

5. How We Share Information

We may share information only as reasonably necessary with service providers that host, maintain, secure or transmit website and communication data; suppliers, laboratories, inspectors, packing partners, freight or logistics providers involved in a request or order; professional advisers; and public authorities where disclosure is legally required. These recipients may process information only for the relevant service, transaction or legal purpose.

6. International Transfers

Ceraglow operates from China and serves international buyers. Information submitted through the website may therefore be processed in China and in countries where our service providers or order partners operate. Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism or obtain consent where permitted.

7. Retention

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining quotation or order records, moderating comments, resolving disputes and meeting legal, accounting or compliance requirements. Retention periods vary according to the nature of the information and the relationship.

8. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No website, email or internet transmission can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of or objection to certain processing of your personal information; to withdraw consent; to request data portability; or to complain to a competent supervisory authority. We may need to verify your identity before completing a request, and some rights are subject to legal exceptions.

To exercise a privacy right, email sale.ceraglow@gmail.com with the subject line "Privacy Request" and describe your request and country of residence.

10. Cookies and Third-Party Links

The website may use cookies or similar technologies that are necessary for security and operation, and may use optional analytics or embedded services if enabled. Where consent is required for non-essential technologies, we will request it before use. You can also control cookies through your browser. Links to third-party websites, including WhatsApp, are governed by those third parties’ own privacy practices.

11. Children

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us so we can review and, where appropriate, delete it.

12. Changes and Contact

We may update this Privacy Policy when our website, services or legal obligations change. The revised date will appear at the top of this page.